This Shipping Policy outlines how orders placed on the roomtimber website are prepared, processed, and delivered.
It applies to all purchases completed through the online store.
Orders are currently delivered within Australia only.
Orders with destinations outside Australia are not supported at this time.
Shipping costs are calculated based on the total order value:
Orders with a total value of AUD 69.99 or above are shipped with no additional shipping charge.
Orders with a total value below AUD 69.99 are subject to a flat shipping fee of AUD 3.99.
The applicable shipping fee is displayed clearly before order confirmation.
Orders placed during business hours are processed based on the daily cut-off time.
Orders submitted before the end of the business day(17:30) are counted as received on the same day.
Orders placed after business hours or on non-working days are counted from the next working day.
Business hours are based on Australian Time.
Once an order is confirmed, it typically enters preparation within 1–3 working days.
This period includes order verification, packaging, and dispatch coordination.
Processing time may vary during periods of increased order volume.
After dispatch, delivery generally takes an additional 5–10 working days.
This timeframe is an estimate and may vary depending on location and logistics conditions.
Orders are shipped using established logistics providers operating within Australia.
The selected carrier depends on destination and operational arrangements at the time of shipment.
After shipment, a confirmation message is issued containing relevant order details.
Tracking updates may be accessed through the order tracking section on the website using the order reference information.
Once an order has been handed over to the carrier, delivery handling follows standard transport procedures.
Customers are encouraged to ensure that delivery details are accurate to avoid delays or misrouting.
If any delivery irregularities are noticed, timely contact is recommended.
Upon delivery, recipients should inspect the package condition before completion of receipt.
Any visible issues should be noted promptly for further reference.
For shipping-related questions, support is available through the following channels:
Address: 6118 N 14th St, Phoenix, AZ,85014-1740, US
Phone: +1(928)382-1756
Email: eurohelp@roomtimber.com
Business Hours (Australian Time): 08:30–12:00 & 14:00–17:30
loading