Contact Us

This Contact Us Policy explains how users can reach us for inquiries, support, or feedback regarding products, orders, or general store information.

1. Available Contact Channels

We provide multiple ways for customers to get in touch, including:

• Phone support: speak directly with a team member

• Email: submit detailed requests, documents, or questions

All inquiries are handled according to the business hours specified below.

2. Information to Provide

When contacting us, please include relevant details to help us address your inquiry efficiently:

• Order number or reference (if applicable)

• Your contact information (email or phone number)

• Description of the issue or request

• Supporting documents, photos, or videos if relevant

Providing complete information helps us review and respond faster.

3. Response Guidelines

Our team reviews inquiries in the order received.
While we aim to respond promptly, response times may vary depending on the complexity of the request or volume of inquiries.
Certain situations may require follow-up communication for clarification.

4. Scope of Assistance

We can assist with questions regarding:

• Product details or specifications

• Order status, shipping, or delivery updates

• Refunds, returns, or exchanges

• General guidance on using the website

Requests outside these topics will be reviewed on a case-by-case basis.

5. Privacy Considerations

Any personal information shared with us will be handled in accordance with our Privacy Policy and GDPR Policy.
We do not share your information with unrelated third parties for marketing purposes.

6. Contact Information

For all inquiries:

Address: 6118 N 14th St, Phoenix, AZ,85014-1740, US
Phone: +1(928)382-1756
Email: eurohelp@roomtimber.com
Business Hours (Australian Time): 08:30–12:00 & 14:00–17:30