VAT and DDP Customs Policy
This VAT and DDP Customs Policy outlines how roomtimber handles taxes, duties, and customs clearance for orders shipped to Australia.
It is intended to provide transparency and clarity regarding costs, responsibilities, and compliance procedures.
1. VAT Inclusion
-
Prices displayed on the website are inclusive of Australian VAT (Goods and Services Tax, GST) where applicable.
-
This ensures that customers see the final payable amount without unexpected tax additions at checkout.
-
VAT is calculated based on the standard Australian rate and applies to most products sold within Australia.
2. Delivered Duty Paid (DDP) Shipping
-
roomtimber uses a Delivered Duty Paid (DDP) model for all shipments within Australia.
-
This means that any applicable customs duties, import taxes, or GST are prepaid and included in the total order price.
-
Customers do not need to pay additional fees upon delivery for taxes or customs clearance.
3. Customs and Clearance Procedures
-
Shipments are prepared with all necessary documentation for smooth customs clearance.
-
Our logistics partners handle the paperwork required for import into Australia, minimizing delays.
-
In rare cases of additional inspections by Australian customs, the customer may be contacted if further information is needed, but no extra charges are expected due to the DDP model.
4. Responsibility and Liability
-
craftedlodge ensures that all taxes and duties are calculated accurately and included in the order price.
-
Once the order is delivered, the customer assumes responsibility for the item.
-
Any issues related to customs delays or inspections are generally outside of our control, although we assist customers in resolving them where possible.
5. Contact Information for VAT or Customs Questions
For inquiries about VAT, duties, or customs procedures, you can reach us at:
Address: 6118 N 14th St, Phoenix, AZ,85014-1740, US
Phone: +1(928)382-1756
Email: eurohelp@roomtimber.com
Business Hours (Australian Time): 08:30–12:00 & 14:00–17:30