Order Cancellation Policy
This Order Cancellation Policy explains when and how an order may be cancelled after placement, as well as how related refunds are handled.
1. Order Cancellation Conditions
Cancellation availability depends on the order status and timing:
-
Orders that have not yet been shipped may be submitted for cancellation within 48 hours after the order is placed.
-
Once an order has been shipped, or if more than 48 hours have passed, cancellation is no longer available. In such cases, the order may be handled through the Return and Exchange Policy after delivery.
Each cancellation request is reviewed based on the current processing status.
2. How to Request a Cancellation
To request an order cancellation, please contact us using the details below and provide:
-
Your order number
-
Payment confirmation or transaction reference
-
A brief explanation of the request
Requests submitted with complete information can be reviewed more efficiently.
3. Review and Confirmation
After receiving a cancellation request, we will review the order status.
If the request meets the applicable conditions, confirmation will be sent through the contact details provided with the order.
4. Refund Handling
When a cancellation is approved, the refund is processed to the original payment method.
Depending on the card issuer or financial institution, the refunded amount typically appears within 3–7 business days after processing.
5. Limitations
-
Cancellation requests submitted after shipment may not be approved.
-
Delays caused by payment processors or banking systems are outside the scope of this policy.
6. Related Policies
This Order Cancellation Policy should be read together with the Refund Policy and Return and Exchange Policy for a full understanding of available options.
7. Contact Information
For cancellation-related inquiries:
Address: 6118 N 14th St, Phoenix, AZ,85014-1740, US
Phone: +1(928)382-1756
Email: eurohelp@roomtimber.com
Business Hours (Australian Time): 08:30–12:00 & 14:00–17:30