Payment Method Policy

This Payment Method Policy explains how roomtimber handles payments for orders placed through our website.
It covers accepted payment options, security measures, processing, and refund timelines, ensuring clarity and transparency for all customers.

Accepted Payment Options

Currently, we process payments exclusively via Visa and MasterCard.
These are the only methods that can be used to complete purchases, and the payment must be successfully authorized before the order is considered confirmed.

Payment Processing

All transactions are conducted through secure payment gateways.
Orders are not dispatched until payment has been verified.
Once payment is accepted, customers receive an email confirming the payment along with order details.

The process is designed to protect sensitive data and prevent unauthorized transactions.

Currency and Charges

All prices on the site are displayed in Australian Dollars (AUD).
If your card account uses a different currency, your financial institution may apply a small conversion adjustment.
This does not affect the amount charged on the website, which is always in AUD.

Security Measures

We take several precautions to protect your financial information:

• Payment details are transmitted securely and encrypted.

• Card numbers, CVV codes, and sensitive data are never stored on our servers.

These measures help ensure that your payment information remains confidential and secure.

Handling Payment Issues

If a transaction is unsuccessful:

• Customers are advised to use another valid Visa or MasterCard to complete the order.

• Orders with unresolved payment failures may be subject to cancellation as described in the Order Cancellation Policy.

• For assistance, our customer support team is available to provide guidance or help troubleshoot payment issues.

Refunds and Reversals

Refunds for eligible transactions will be processed back to the original card used.
The refunded amount typically appears in your account within 3–7 business days, depending on your bank’s processing schedules.
For more details on refunds, please refer to our Refund Policy.

Contact for Payment Inquiries

For any questions regarding payments, you can reach us at:

Address: 6118 N 14th St, Phoenix, AZ,85014-1740, US
Phone: +1(928)382-1756
Email: eurohelp@roomtimber.com
Business Hours (Australian Time): 08:30–12:00 & 14:00–17:30