This Refund Policy outlines how refunds are handled after an order cancellation or an approved return, including processing steps and timing considerations.
Refunds may be reviewed and processed in situations such as:
An order cancellation request has been approved in line with the Order Cancellation Policy.
A return request has been accepted after the item is received and inspected, as described in the Return and Exchange Policy.
Requests that fall outside the applicable conditions may not qualify for a refund.
Approved refunds are issued to the same payment method used when placing the order.
This usually includes major payment cards such as Visa and MasterCard.
Refunds are not transferred to alternative accounts or payment instruments.
After a refund is approved, it is submitted to the payment processor.
Depending on the processing speed of the card issuer or financial institution, the refunded amount typically appears within 3–7 business days.
Actual posting times may vary due to bank-specific procedures or settlement cycles.
If the refunded amount is not visible within the expected timeframe, users are encouraged to:
Review their card statement or online banking records
Contact their card issuer for confirmation of pending transactions
If further assistance is needed, our support team can review the refund status upon request.
Refunds apply only to the amount paid for the eligible order or returned item.
Delays or deductions caused by banking systems or payment intermediaries are outside the scope of this policy.
This Refund Policy works together with the Order Cancellation Policy and Return and Exchange Policy, which explain eligibility conditions and request procedures in more detail.
For refund-related inquiries:
Address: 6118 N 14th St, Phoenix, AZ,85014-1740,US
Phone: +1(928)382-1756
Email: eurohelp@roomtimber.com
Business Hours (Australian Time): 08:30–12:00 & 14:00–17:30
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