Return and Exchange Policy

This Return and Exchange Policy explains when returns or exchanges may be requested, how they are handled, and what conditions apply.

1. Return and Exchange Timeframe

Requests for returns or exchanges may be submitted within 30 days after the order is delivered.
Requests received outside this timeframe may not be eligible for review.

2. Eligible Reasons

Return or exchange requests may be considered for reasons including, but not limited to:

• Visible damage or abnormal appearance upon delivery

• Quality-related concerns identified after receipt

• Noticeable odor or significant color variation

• Item received does not match the order details

• Requests made without a specific reason within the eligible period

• Incorrect quantity received

• Missing components or parts

Each request is reviewed based on the information provided.

3. How to Request a Return

To initiate a return, please contact us and provide:

• Order number and payment reference

• Reason for the return or exchange

• Supporting photos or videos, where applicable

Once reviewed, further instructions will be shared if the request is approved.

4. Return Handling Process

After approval:

• A return address will be provided

• The item must be sent back in accordance with the instructions

• Returned items are inspected after receipt to confirm the reported condition

If the inspection aligns with the submitted information, the request proceeds accordingly.

5. Exchange Process

For approved exchange requests:

• Returned items must be received and inspected first

• Replacement items are arranged within 1–3 business days after inspection

• Delivery timing for replacement items follows the Shipping Policy

6. Refund Handling

For approved returns resulting in a refund:

• Refunds are issued to the original payment method

• Depending on the card issuer or bank, funds typically appear within 3–7 business days after processing

7. Shipping Costs

• When the issue is related to product condition or order accuracy, return shipping may be reviewed accordingly

• For requests made without a specific reason, return shipping costs may be the responsibility of the customer

8. Scope and Limitations

• Items returned without prior approval may not be processed

• Items showing signs of misuse or handling beyond normal inspection may not qualify

9. Related Policies

This Return and Exchange Policy should be read together with the Refund Policy, Order Cancellation Policy, and Shipping Policy.

10. Contact Information

For return or exchange inquiries:

Address: 6118 N 14th St, Phoenix, AZ 85014-1740, US
Phone: +1(928)382-1756
Email: eurohelp@roomtimber.com
Business Hours (Australian Time): 08:30–12:00 & 14:00–17:30